Step 1 of 3: Asset Overview
More information on Endpoint options
Desktops: This is the number of Windows/Mac Computers you plan to install the software on and monitor.
Servers: This is the number of Windows Servers you plan to install the software on and monitor.
Network Devices: This is the number of snmp/tcp accessible devices you want to monitor (note: NMS software requires 8GB RAM and 20kbps/endpoint and 24x7x365 uptime, recommended on Server 2012+ only).
Final pricing for your order is listed on the next page.
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More information on Antivirus options
None: $2/ep/mo.
Due to the constantly changing and evolving threats we strongly encourage our users to select one of our AntiVirus options. If not, due to the increased error resolution from 3rd party AntiVirus, we will impose an additional fee.
Bitdefender tier 1, with Managed Firewall: $3/ep/mo.
Your system(s) will have Bitdefender Gravity Antivirus. Although it uses a larger system footprint it offers better web-based threat detection and more end-user control (you get an application you can open and run scans when you want and can right-click context scan folders or files). Additionally, it gives the TMF access to ensure no programs are interacting with online websites/servers maliciously. Windows/Mac compatible.
Bitdefender tier 2, with Web Filter: $4/ep/mo.
Everything from Bitdefender tier 1 with the addition of web content filtering (blocks scam sites, many ads, and many information tracker sites). At signup, business subscriptions ONLY may customize their filter with an emailed request (optional over 20 additional filters available including torrents, time wasters, social networking, and more). Windows/Mac compatible.
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More information on Backup options
None (default):
Your system(s) will not have data backed up and you will be at risk of losing data.
Desktop: $5.5/dt/mo includes 40GB of cloud storage, if you exceed your storage an overage fee will be automatically assessed based on the amount of data you consume.
Documents, PDFs, and Pictures.
Backup runs nightly at 11pm system time.
Server: $40/server/mo includes 400GB of cloud storage, if you exceed your storage an overage fee will be automatically assessed based on the amount of data you consume.
Full data backup of all user files accessible by the system during the backup.
Backup runs on user login then again every 2 hours. Full Backup runs on weekends or monthly on select weekends depending on your connection speed and data size.
Optional 256bit AES encryption, prior to transport, on your data backup (HIPAA compliant). You can use your personalized encryption cypher to download your backed-up files from anywhere in the world with a Windows based computer. You can request any recurring backup interval from two minutes to 1 day via support ticket. NOTE: required for SERVER OS environments and can be layered with Business backups for workstations.
NOTE: Any backup account with an overage fee not paid-in-full within 2 business days is subject to suspension.
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More information on Business Use options
Residential (default):
Your system(s) will have automated performance tune-ups, windows update management, health monitoring during normal weekday hours, and standard automated repair scripts.
Business:
Your system(s) will have automated performance tune-ups, windows update management, health monitoring 24/7, 3rd party patch management, and standard automated repair scripts. Additional custom scripts available on-request; however, may incur additional hourly setup costs.
Dashboard Access: The Enterprise Dashboard is available as a web portal ( https://TwoMinuteFix.com/Dashboard ) for updated health information on all monitored computers.
Backups can include encryption. Additionally, backups can be viewed from the Two Minute Fix interface with your customized username/password.
Remote Access: Use of Splashtop for RMM Remote Access (Windows PC, Android phone/tablet, or iOS phone/tablet) to instantly access all Windows and Mac computers covered by the Two Minute Fix. 1-Click install and then 1-Click connect from the Enterprise Dashboard (all Windows computers connected to the internet) or the Two Minute Fix Interface (from Windows computers currently subscribed to the Two Minute Fix and on the internet) for fast and easy remote access in a secure environment. 2FA (Two Factor Authentication) via sms or app is required.
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Tates PC IT Support α
Please note: the average support sessions, for businesses or residential, last less than 20 minutes. 40% of our residential clients use support once every two years. The remaining 60% of our residential clients average less than 3 hours of support in that same two year window. Our average business requests one to two support sessions per month and are usually resolved in 5 to 20 minutes.
Residential:You can receive up to 1 remote-support session with Tates PC, not to exceed 60 minutes, once every month of patronage. Expires if not used (IE: if unused for 9 months you will have a 1-hour support session available to you). Schedule support sessions by filling out a support ticket. Additional support time available for purchase on demand. Phone support counts against this time, the software does not come with any phone support by default.
Business:
You can receive up to 15 minutes remote support credit with Tates PC per PC for each month of patronage. Expires after 6 months if not used (IE: if unused for 9 months, and you pay for 3 systems to be covered, you will have 4 and 1/2 hours of support available to you). Schedule support sessions by filling out a support ticket. Additional support time available for purchase on demand. Phone support counts against this time, the software does not come with any phone support by default.
αMay be adjusted if used in combination with discounts or any other offers, time is based on standard pricing of the support option. Residential cost is $3.5/endpoint/month. Business cost is $15/endpoint/month. Due to the intricacies and many variables involved, Server support is handled at Tates PC's discretion and will be openly discussed with clients at their request.
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